One champion for your business

On Saturday, Steve Rubel interviewed Jeff Jarvis’ about his new book, What Would Google Do? In the book, Jarvis breaks down Google’s practices into 12 distinct rules and then applies them to aging industries like media and advertising. Denuo/Publicis’s Rishad Tobaccowala points out how Google served an entirely new population of advertisers who didn’t have agencies and that enabled it to set new rules. Google sells performance instead of scarcity (a lesson the rest of media must learn in this post-scarcity economy). Because it rewards relevance, it encourages better, more effective advertising.

One number in your life

I picked up today’s newspaper and there’s Google again with its mega plans to unify the masses. Launched on March 5th, Google Voice is all set to revolutionize telephones.It unifies your phone numbers, transcribes your voice mail, blocks telemarketers and elevates text messages to first-class communication citizens. And that’s just the warm-up. Google Voice began life in 2005 as something called GrandCentral. It was, in its own way, revolutionary. More on it here.

One fellow to help you out on the web

If search wiki wasn’t enough, Google now has made available the “preferred site” option to all its users. The service allows users to overweight certain web sites in the search engine result pages. Once you sign up, Google recommends pages from your history that you tend to visit when searching. You have the option to make these sites (or any other) a preferred destination.

Without even getting into the whole business/ SEO/ SEM discussion, I can only hope that you can turn it off – Half the fun about search is the fact that you can find the “unexpected” and stuff you haven’t seen before. I mean what is “search”, if you know what you’re gonna get?

One person who knows you better than you yourself!

So you worried just about how your search data was painting a DNA of who you are? Google  released 11 software applications for mobile phones that spell a fundamental change in our lives. Among the applications were functions such as text messaging, web browsing, a diary, Orkut - the company’s social networking offering – and Latitude, a GPS-based service that tracks you wherever you go. Innocent enough, perhaps. But combined they would allow Google to know what you are doing all of the time. A truly Orwellian development that has been described by privacy campaigners as “a catastrophic corruption of consent”.

Far-fetched? Not at all. The mobile phone industry has for years seen the potential for a rich market to develop in location-based services if only it could get its customers to agree. Google, on the other hand, has decided to take advantage of that market and it has sought to do so by appearing to be helpful. The rationale is simple – offer a service for free and the customer will not notice that they have given a company the right to know where they are at any time.

So now – considering the above, what do you think?

1. Google is well on its way to create the “Empire“
2. Google is doing what all enterprises should do – consistently better their offering
3. Google is retrograding the whole “Internet” story it fed on by killing basics like “free spirit”, “openness”, “surprises”, “sense of wonder” et al

While the terror attacks received worldwide media coverage, it was no less covered extensively by citizen journalists and common people who used a host of digital mediums to add to the story. Internet, and new media tools, came on the forefront as reliable tools to track the terror drama.

A wikipedia page was constantly updated by vigilant users, providing a single point of reference.

Many twitter feeds contributed to real-time reporting & status update, which were utilzed heavily by the administration, media as well as citizens to get regular updates as well as channelize real-time help.

Twitter feed for Mumbai

Twitter-fed list of useful local numbers

Post the attacks, these feeds have become the buzz-ground for discussions, opinions and to plan next steps to solve the problem at its roots.

A google maps page also became a ready reference guide, especially for people outside India to get a real-life perspective of where and how things were happening.

Vinu’s photostream was picked up by Fox News & CNN as well as multiple channels to provide real-time updates on all that was happening.

Over 2000 videos have flooded youtube post the attacks.

The MumbaiHelp blog has updated lists of all relevant helpline numbers as well.

These guys have taken the idea of “disruption” to an all-time high…having turned it now into a web-statement of sorts.

First it was gmail…launched in a market where hotmail & yahoo were kings, usa.net had gone paid, rediffs of the world were trying hard to get attention….basically a very crowded & highly competitive market. So google walks in & “disrupts” the proceedings – 1GB mailbox, by invite only.

2 propositions that turned cult in 5 minutes…EVERYONE wanted one, EVERYONE wanted to have those invites to give out..

So email was great, beating IM was next to impossible, with nearly ALL of us active on either Hotmail or Yahoo messengers. The solution – Disruption again.

Suddenly IM was on email…made sense, didn’t it? You logged in to check mail and logged in your IM around the same time..by combining the two, gmail made Internet communication one seamless experience, and NOBODY has been able to replicate that! And then they even went voice – along with the two other biggies, but essentially kept up with the user experience expectations.

Oh and then there are these 1000s of other benefits – POP access (yahoo pay attention..msn burnt their hands), easy UI..all that & more, that basically started settings standards.

Finally, they have probably put a huge big nail in everyone else’s coffin (not the last one I presume) by going video (MSN/Skype had it)…within Gmail..disruption all over again. And great timing too, considering webcams cave become standard pre-installed accessories only recently!

It makes sense to visit the church of google, I say!